Staff Technology Update Procedures - 2016

Staff Technology Update Procedures – 2016


It is now time to update your technology for the 2016/17 school year. This year we are updating to iOS9.3 and macOS ‘El Capitan’. These steps should be completed before students arrive back for the school year. As always, please make sure you back up your files before completing the updates.

Macintosh Action Steps (Laptops) | iPad Action Steps | Frequently Asked Questions


Macintosh Action Steps

El Capitan Update With Screen Shots

Upgrading to El Capitan (Mac OS 10.11) Summer of 2016 For Certified Veteran Staff

It is time to update the operating system on your Westside issued computer. Please complete these steps BEFORE students return on August 10th. It is a good idea to make a backup of your files before upgrading, just in case. This can easily be done with a external hard drive and the Time Machine backup software built-in to the Mac.

Downloading and installing the update can take about an hour, or more, depending on Internet speed.

1. Plug in your computer to a working power outlet.

2. The install will require a restart, so save your work and quit your open applications.

3. Open the Self Service application. If not in your dock, Self Service can be found in the Applications folder.

4. Look for the 10.11.5 Update and click Install.

5. Click Install again.

6. You should see a progress bar at the top of the Self Service window. Depending on download speeds this may take anywhere from ten minutes to an hour.

7. When the download is complete the Install OS X window should appear.

Click the Continue button.

Click the Agree buttons that follow.

Choose the Macintosh HD as the install location (if needed) and click Install.

Enter your password. This password should be the same as your PowerSchool password.

A progress bar will appear. It will start to prepare for the update and then restart the computer automatically.

The install will begin and take about half an hour. You may hear the computer restart itself more than once.

8. When the install is finished you may get a screen asking you to Sign In with your Apple ID, this is optional. If you have a Apple account that you wish to keep your computer synced with, then sign in. Otherwise, choose “Don’t sign in” (or sign up later) and click Skip.

9. If the computer asks about FileVault, click the No.

10. The operating system on your computer is now upgraded. You may upgrade applications, such as the Microsoft Office suite, using the installers found in Self Service.


iPad Action Steps

Click here to download as a PDF

Step 1: Update to iOS 9

A. To update, open the Settings app and tap on ‘General’.

B. Tap on Software Update.

C. You should see an option to update to iOS 9. Tap on ‘Download and Install’ to begin the process. If you receive an error about not having enough space to install the update, check out the Area 66 post about freeing up space (e.g., deleting unused apps, videos, photos): and then try the update again.

D. The iPad will then walk you through the update process.

Step 2: Reset Your iPad

Once you have completed this step, apps will be available in Self-Service to download. You will still have the ability to download apps on your own from the Apple App Store.

A. Back up any data you would like saved. Many apps can be backed up to either Google Drive or iCloud. Google files (Docs, Slides, Sheets) are automatically backed up. Examples are listed below. For complete directions, please visit the following Area 66 post:

Google Drive

Explain Everything



Pages, Keynote, Numbers,

iMovie, Photos, Videos

B. Erase Your iPad

1. To completely erase the iPad, tap on the Settings app and tap on ‘General’.

2. Scroll to find the ‘Reset’ button and tap on it.

3. Tap on ‘Erase All Content and Settings’

a. If you have a passcode set, you may need to enter it now.

4. Hit ‘Erase’ and the iPad will be reset and ready for summer storage.

C. Sign back into your iPad using your WCS Login and Password. Begin to re-download apps from Self Service.

Frequently Asked Questions

Click here to access the frequently asked questions.